FAQ

Frequently Asked Questions

Website and Product Information:

1. Q: What hair textures do you offer?

   • A: We offer a variety of textures, including Kinky, Coily, Curly, and Yaki, designed to match and enhance your natural hair.

2. Q: What is the difference between clip ins and wefted extensions?

   • A: Clip ins are individual pieces that you can clip into your hair, while wefted extensions are bundles of hair attached to a weft. Both offer versatility and ease of use.

3. Q: Are your products human hair?

   • A: Yes, all our products are made from 100% Virgin human hair, ensuring a natural look and feel.

4. Q: Can I dye or bleach the hair?

   • A: Yes, our hair can be dyed, bleached, and permed to match your desired look.

5. Q: Do you offer different lengths?

   • A: Yes, we offer a range of lengths to suit various styles and preferences.

Ordering and Shipping:

6. Q: How long will it take for my order to ship?

   • A: Please allow up to 14 business days for processing before your order is shipped.

7. Q: Do you offer expedited shipping?

   • A: Yes, we offer expedited shipping through USPS Priority Mail Express for faster delivery.

8. Q: Can I track my order?

   • A: Yes, you will receive a tracking number via email once your order is shipped.

9. Q: Do you offer international shipping?

   • A: Currently, we only offer shipping within the United States.

Product Care:

10. Q: How do I care for my extensions?

    • A: Please refer to our Hair Care Guide for detailed instructions on how to properly care for your hair extensions.

11. Q: Can I use heat styling tools on the hair?

    • A: Yes, you can use heat styling tools on our hair, but we recommend using a heat protectant to maintain its quality.

Returns and Exchanges:

12. Q: Can I return or exchange my order?

    • A: We accept returns and exchanges within 48 hours of receiving your order, as long as the products remain in their original condition.

13. Q: What if I receive a damaged or incorrect product?

    • A: Please contact our customer support team at support@naturyltextures.com with your order details, and we'll assist you.

Account and Support:

14. Q: How can I contact your customer support?

    • A: You can reach our customer support team at support@naturyltextures.com for any inquiries or assistance.

Payment and Security:

16. Q: What payment methods do you accept?

    • A: We accept major credit cards, PayPal, Shop Pay and we will be adding other installment payment plans soon.

17. Q: Is my payment information secure?

    • A: Yes, we prioritize the security of your payment information and use encryption to protect your data.

Product Selection:

18. Q: How do I choose the right texture for my hair?

    • A: Check out our Texture Guide for assistance in selecting the perfect texture that matches your natural hair.

19. Q: Can I mix textures in one order?

    • A: Yes, you can mix and match textures in your order to create your desired look.

20. Q: Do you offer color matching services?

    • A: At the moment we do not provide any coloring services. All product come in a natural brown and can be bleach, and dyed to your desired color by yourself or a professional.

If you have any additional questions, feel free to reach out to our customer support team for assistance.