NEW WEBSITE LAUNCHES NOV 28TH
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Frequently asked questions
When does the Black Friday sale start?
Our Black Friday sale officially goes live on Friday, November 28th at 12 PM EST but early access subscribers will get first dibs before the public drop.
Be sure you’re signed up for early access to shop before everything sells out!
How long will the sale last?
Our Black Friday deals run from November 28th through December 1st — but most textures and lengths will sell out early. Once they’re gone, they’re gone!
How long does shipping take during Black Friday?
Most of our items are made to order, meaning your hair is custom-prepared just for you.
Please allow 7–10 business days for processing and an additional 3–5 business days for shipping depending on location and shipping type.
You’ll receive tracking information via email as soon as your order ships.
If your order includes both in-stock and made-to-order items, it will ship together once everything is ready.
What’s your return or exchange policy?
You have 48 hours from receiving your order to submit a return request.
All hair must remain in its original packaging and unaltered in any way this means it cannot be brushed, washed, dyed, bleached, or otherwise manipulated.
During the processing period, you may cancel your order at any time, but please be courteous because some of our pieces are made to order, the funds you provide are used immediately to begin fulfilling your order.